“Mr Long, you have to go for your heart echo test?” the nurse called out at a distance as she was heading for the wash basin while he was chatting with his visitors.

“What rudeness!” remarked Lynn. Turning to the nurse, she asked, “Can’t you see we’re talking? Don’t you excuse yourself before interrupting?” The nurse quickly said, “Sorry.”

“Hm…that word sounds cheap. Is this crass behavior of this new generation?” Lynn thought.

Where is the tender loving care? Where is the people-centered service? Or has the patient become another commodity?