#250 where is customer service at ntuc finesse supermarket?

Today while shopping at the Bukit Timah NTUC Finesse supermarket, I find workers at the fresh vegetable and fruit produce rather irksome.

My friend and I were trying to decide on some freshly packed salads when a worker came around to shove my friend aside. When I questioned him why was he so rude, his answer was: “I thought you were talking.”  The disgust was we received no word of apology!!!

In the first place, there was presumptuous on the part of the worker. Mind you he is only a WORKER and NOT customers! How dare such presumption!

WORKERS are paid to render service and CUSTOMERS paid for the services. If there is NO CUSTOMER, workers are NOT paid and soon workers will be out of job!

If the supermarkets want to survive, I suggest the management consider the RIGHTS OF CUSTOMERS and offer GOOD CUSTOMER SERVICE!

Is this the new generation of WORKERS? Is this how the management is training its workers?

Is this what service means here in Singapore especially at the high end of the NTUC supermarket?

 

In the 1960s, at tender age, I remember shopping at Cold Storage, the high-end supermarket that treated their customers as kings.

All fresh produce and products were nicely placed on the shelves before the supermarket actually open its doors for service.

Today, generally Cold Storage still remain the same but not all outlets though. Marketplace and Kimisawa are worth the mention on generally courteous service. These are high-end supermarkets unlike…

 

By contrast today, we find workers streaming in at the same time as the customers. Often times, these workers are always in the way of customers and workers feel they have the right of way and boldly asked customers to move aside for them to trolley their produce or move aside for them to place the produce on the shelf!!!

Singapore has been talking about offering good customer service. Where is customer service especially at the high-end NTUC supermarts? Are these workers trained to be rude and abrasive and presumptuous to customers?

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#149 customers

Today, everything and everyone are pegged to the dollar!

Everyone is treated as customers: schools, hospitals…

Are schools not centers or institutions of learning? Customers mean you have to pay and pay! Where are the state services providing for citizens? Will there come a time when education is so expensive that parents cannot afford to educate their child/children? Will this word ‘student’ lost in the vocabulary?

Will a day come when you’re sick, and if you can’t pay, you cannot receive treatment? The ‘customers’ sound palatable, on second thought, this is derogative term for one who is sick and needing the necessary treatment, attention and care. Will there come a time when tender-loving-care is also up for sale? Where is the term ‘patient’?

Then why are citizens made to pay annual income tax? What is income tax for? For building infrastructures; salaries for governing leaders…

Yesteryears there were lots provided through income tax for the citizens…today one has to pay-and-pay!

Has man degenerated or reduced to dollars-and-cents? Just another digit?

I can imagine a day will come when man eats man; man killing man; man violating one another’s right to life; man destroying man; — in the name of money!

Where is humanity?

#144 good customer service

Generally I dislike shopping as I found many sales assistants hired are not interested in offering service to customers but getting their pay. Many times I wonder why they were even hired…just to stack the sales items on the rack?

The impression that came across is the job is beneath them. If that was so, why enter this line of work? Why spent practically a whole day living in an unhappy state which in this case, spreading their unhappiness to another?

Customer service is service provided to give the customer pleasure and a wanting to return to the retail shop.

When a sales assistant is helpful and polite, shopping can be a lot fun. Naturally there are trying moments for the sales assistant when after serving a customer only to find nothing fit or worth buying…but this is the ‘stress’ in a job or comes with a job.

Yesterday when I was shopping, I see some changes in the profile of sales assistants — many are either China Chinese or Filipinos. They are good in attitude thus far as compared to some Singaporeans.

However last evening at Liz Clairborne outlet in Centerpoint, I was most impressed by the attitude of one Singaporean Malay sales assistant. The assistant serving me, offered to go out of her way to another outlet to collect the item I liked. I commend her spirit and attitude. The two sales assistants (one pregnant and both Malays) provided excellent service.

Attitude comes from the heart.