#250 where is customer service at ntuc finesse supermarket?

Today while shopping at the Bukit Timah NTUC Finesse supermarket, I find workers at the fresh vegetable and fruit produce rather irksome.

My friend and I were trying to decide on some freshly packed salads when a worker came around to shove my friend aside. When I questioned him why was he so rude, his answer was: “I thought you were talking.”  The disgust was we received no word of apology!!!

In the first place, there was presumptuous on the part of the worker. Mind you he is only a WORKER and NOT customers! How dare such presumption!

WORKERS are paid to render service and CUSTOMERS paid for the services. If there is NO CUSTOMER, workers are NOT paid and soon workers will be out of job!

If the supermarkets want to survive, I suggest the management consider the RIGHTS OF CUSTOMERS and offer GOOD CUSTOMER SERVICE!

Is this the new generation of WORKERS? Is this how the management is training its workers?

Is this what service means here in Singapore especially at the high end of the NTUC supermarket?

 

In the 1960s, at tender age, I remember shopping at Cold Storage, the high-end supermarket that treated their customers as kings.

All fresh produce and products were nicely placed on the shelves before the supermarket actually open its doors for service.

Today, generally Cold Storage still remain the same but not all outlets though. Marketplace and Kimisawa are worth the mention on generally courteous service. These are high-end supermarkets unlike…

 

By contrast today, we find workers streaming in at the same time as the customers. Often times, these workers are always in the way of customers and workers feel they have the right of way and boldly asked customers to move aside for them to trolley their produce or move aside for them to place the produce on the shelf!!!

Singapore has been talking about offering good customer service. Where is customer service especially at the high-end NTUC supermarts? Are these workers trained to be rude and abrasive and presumptuous to customers?

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